The Reality Behind Response Times
Back in early 2024, we worked with an e-commerce app that was losing checkouts. Their analytics showed decent traffic, good cart additions, but conversions were dropping month over month.
The issue wasn't their payment system or pricing. It was a 3.2 second delay between tapping "checkout" and seeing the payment screen. That's it. Three seconds that cost them roughly 23% of potential sales.
Users don't complain about slow apps. They just leave and try something else. By the time you notice the pattern, you've already lost momentum in your market.
After optimisation, that delay dropped to 0.8 seconds. Conversions didn't skyrocket overnight, but they stabilised and started climbing again. Sometimes the fix isn't revolutionary, it's just removing friction that shouldn't exist.